Temporary Hours Due to COVID-19
Online & Mobile Banking, AUDRE (Phone Teller) and ATMs remain available 24/7.

Temporary Hours due to covid-19


As the COVID-19 Pandemic evolves, our top priority remains the health and safety of our members, our employees and our community. We continue to thank you for your patience during these unsettling times, and we want to remind you that we are here for you and remain ready to serve your needs.
 
The lobby at our Rosedale Office is open for appointments and limited transactions only, with modified hours (shown below) . To schedule an appointment at our Rosedale Office, please contact us at 410.584.7228, option 4. Limited lobby transactions, such as deposits, withdrawals or payments, may be made without an appointment.
 
Preparations are currently underway to begin opening the lobbies at other Point Breeze locations as soon as possible. In the meantime, we continue to offer full service through our drive-thru lanes at all Point Breeze locations, our call center and online service delivery channels. 
 
  • FREE Online Banking & Online Bill Pay – If you are new to online or mobile banking, we are here to help you. Please call us at 410.584.7228 and our team of Member Service Representatives will be happy to guide you through enrollment.
  • FREE Mobile Banking & Mobile Deposit – Download our app from the Apple App Store or Google Play.
  • AUDRE, our automated phone teller (410.584.7228 or 888.233.7228, option 1)
  • 24-hour ATMs are available at all Point Breeze locations
  • 30,000 surcharge-free CO-OP Network ATMs nationwide, many of which take deposits (visit PBCU.com/ATMs or download our mobile app to find locations near you)
  • Online Loan Application and Loan-By-Phone (410.682.6774)
  • Night Drop Depositories – Available at all Point Breeze locations. Please make sure to include your member number on the envelope.


temporary Hours and Services

Location Service Monday to Thursday Friday Saturday
Member Service Center Call Center 9 am - 5 pm 9 am - 6 pm 9 am - 1 pm
Hunt Valley Office
11104 McCormick Road
Hunt Valley, MD 21031
Drive Thru Only 9 am - 5 pm 9 am - 6 pm 9 am - 1 pm
Rosedale Office
2 Philadelphia Court
Baltimore, MD 21237
Lobby By Appointment*

Drive Thru
10 am - 3 pm

9 am - 5 pm
10 am - 3 pm

9 am - 6 pm
9 am - 12 pm

9 am - 1 pm
Bel Air Office
410 South Atwood Road
Bel Air, MD 21014
Drive Thru Only 9 am - 5 pm 9 am - 6 pm 9 am - 1 pm
Owings Mills Office
10110 Reisterstown Road
Owings Mills, MD 21117
Drive Thru Only 9 am - 5 pm 9 am - 6 pm 9 am - 1 pm
Westminster Office
405 Englar Road
Westminster, MD 21157
Drive Thru Only 9 am - 5 pm 9 am - 6 pm 9 am - 1 pm
*Limited lobby transactions, such as deposits, withdrawals or payments, may be made without an appointment.



What to Expect When Visiting the Rosedale Lobby

We are committed to following the CDC’s recommendations as well as orders issued by our local and state governments, to help slow the spread of COVID-19. The lobby experience will feel quite different than before, but our commitment to providing you with an easy, reliable banking experience has never been stronger.

Here are a few things you can expect if you visit the Rosedale lobby:
  • Employees will wear facial coverings and provide service from behind clear acrylic barriers.
  • You will be asked to wear a facial covering while inside the lobby. Please note that for security reasons, we may ask you to briefly lower and then replace your facial covering so that we can identify you.
  • Occupancy will be limited to promote social distancing guidelines. You will be greeted by an employee at the front entrance, who will check you in and may ask you to wait in your vehicle during peak times.
  • New floor signs have been installed to direct members on where to walk and wait for service.
  • Common areas, such as coffee stations and check desks, will be closed to members for the time being.
  • Hand sanitizer will be available for members upon request.
  • Surfaces within the office will be sanitized throughout the day, followed by a thorough cleaning each night.
  • We strongly encourage you to limit visits only to those whose presence is necessary for the transaction.
These measures are necessary to safeguard the health of both our employees and members. We appreciate your understanding and kindness as we navigate how to best serve our members and our community during this challenging time.

See previous COVID-19 related updates here.